How to Deal with Shipping Delays & Come Out on Top

One of the most important aspects of running a business is having a shipping system that successfully delivers clients’ purchases. Delivering your items on schedule indicates professionalism and that you value your clients. However, since the pandemic, there have been shipping delays due to supply chain limitations and difficulty getting the product out on time. Shipping delays are wreaking havoc on small enterprises now more than ever.

What to Do When Your Small Business Faces Shipping Delays

As a small business owner, you may use various techniques to keep your customers pleased, and your business running smoothly when faced with shipment delays. If you notice that the cargo is late, send another delivery or notify the customer. Keeping your consumers aware of any problems ahead of time might save a lot of frustration. If a business employs FedEx or UPS for shipment, the customer should receive a reimbursement if the delivery is lost or delayed. All of these solutions may help you not only make your customers happy but also in managing your shipment more effectively and professionally.

Offer Free Shipping

While facing shipment delays, offering free shipping to your consumers is a great strategy. Customers have been shown to be drawn in by the psychological aspect of free shipping. Customers frequently receive free shipping, and some business owners may even include delivery costs in the main price of their items to encourage free shipping. You may also provide clients with real-time tracking, which will help you better regulate the shipping process.

Offer a Discount

Offering your consumers a discount is a great way to smooth over any shipping troubles. This will reassure your customers as they wait for their products and show them you are thinking of them. When offering customers a discount, you can send them a message saying that you are sorry for the inconvenience to let them know that you are sorry for the trouble they are experiencing with their purchase. Customers will be more accepting of your company if you apologize and give them a discount. Customers will often let the shipment delays slide and get excited over saving more money on future purchases. Discounts are an easy way to maintain customer loyalty and satisfaction. You will be able to retain customers and gain more with how you treat your business and customers as a result of this.

Gift a Full Refund as a Last Resort

If a customer’s delivery delays are inconvenient, issuing a full refund is an option to keep customer loyalty. Consider the case of a customer who needed a product for an occasion but came late. In this case, the only way to entirely satisfy the customer may be to provide a full refund. You’ll want to make sure you have a credit card processing system in place when it comes to refunding merchandise. A great option for a credit card processing system is NRS Pay. NRS Pay uses cutting-edge technology and accepts all major credit cards and government benefits like EBT. Payments and reimbursements are both rapid and straightforward using this method. Check out this link to learn more.

By fbatista