Faq Archive

47. What if I want to change from one program to another program?

You can change from month to month. The request needs to be submitted before the 15th of the month to be set up to begin on the following month.

46. What is the correct process to do a change of ownership, do I need to reapply?

Yes. A new application will be necessary.

46. What is the correct process to do a change of ownership, do I need to reapply?

Yes. A new application will be necessary.

45. How long does it take a refund to process?

All refunds to a merchant will show up on the next month’s statement. (The request needs to be submitted by the 20th of the month.)

44. My current cc statement is very confusing – Is yours easy to understand?

We want you to feel very comfortable with our services and this includes keeping our statements simple and clearcut. If you ever have any questions, Customer Support is an easy phone call away.

43. Does NRS Pay include the online payment gateway

We can include it upon request at NO CHARGE.

42. What is EMV?

EMV is what is commonly known as a ‘Chip’ on your credit card. For security reasons, the industry has shifted away from swiping cards, to inserting a ‘Chip’ instead.

41. I have 2 machines at the same location – Do I need 2 merchant accounts?

No. We keep it simple for you. One account will cover your whole location.

40. How long does it take to have my EBT account activated?

24-48 hours (approx. 2 business days).

39. What is the discount rate?

Discount Rate is another term for the 2.49% that we assess as a fee.